HI,
Greetings from HP,
HP is hiring Tech Support Engineers for 3par at Bangalore Location,
Key Attributes
• Must possess excellent Communication skills - professional, clear, and articulate in English(oral/written)
• Have the courage to challenge processes and practices in our strive for continual improvement
• Be able to follow processes as outlined in the Support Process Guidelines.
• Interact closely with Peers, next-level team members and Managers to resolve customer issues.
• Exhibit a positive attitude to customers and other employees.
• Be able to demonstrate empathy and understanding.
• Continue to upgrade technical and customer service skills.
• Participate in shift work as required
• Ability to remain calm whilst under pressure
Requirements:
• BS in CS/EE degree or equivalent related technical school or related experience.
• 2-6 years of relevant experience in the high-tech industry, preferably within the enterprise Storage /networking arena
• General / high level knowledge of Unix Systems (Solaris, HP, AIX, LinuxWindows and VMware
• General / high level of knowledge supporting complex Enterprise Storage systems and Storage Area Networks.
• Experience in SAN Switch/Fabric: Core Edge Topology, Fiber Channel Routing and Protocol Virtual SANs, LUN Exports, host bus adapters, Storage management; NAS, and Enterprise storage systems (troubleshooting, updating, and maintaining H/W).
• Must have demonstrated ability to take initiative in identifying and successfully resolving technical problems at customer sites via phone and email.
• As an individual in this position, you must have strong communication skills, both verbal and written; be able to develop and document technical and operational notes; effectively communicate with end-customers and internally when resolving customer problems or escalating cases.
• Proven troubleshooting ability to perform end-to-end (host to storage) diagnosis of complex large scale enterprise SAN configurations in a multivendor environment.
• Experience with enterprise storage systems and networking technologies
• Ability to work with customers under a variety of circumstances and understandimg and meeting customer expectations is fundamental.
If you find the JD relevant Kindly revert back with an updated resume at the earliest'
Regards,
Vasudha Patil
Forward Your CV to Hewlett-Packard India Pvt Ltd <vasudha-s.patil@hp.com>
All the best......:) Yours Laxman Jonnalagadda.
No comments