HI,
Greetings from HP,
HP is hiring Tech Support Engineers for 3par at Bangalore Location,
Key Attributes
• Must possess excellent Communication skills - professional, clear, and articulate in English(oral/written)
• Have the courage to challenge processes and practices in our strive for continual improvement
• Be able to follow processes as outlined in the Support Process Guidelines.
• Interact closely with Peers, next-level team members and Managers to resolve customer issues.
• Exhibit a positive attitude to customers and other employees.
• Be able to demonstrate empathy and understanding.
• Continue to upgrade technical and customer service skills.
• Participate in shift work as required
• Ability to remain calm whilst under pressure
Requirements:
• BS in CS/EE degree or equivalent related technical school or related experience.
• 2-6 years of relevant experience in the high-tech industry, preferably within the enterprise Storage /networking arena
• General / high level knowledge of Unix Systems (Solaris, HP, AIX, LinuxWindows and VMware
• General / high level of knowledge supporting complex Enterprise Storage systems and Storage Area Networks.
• Experience in SAN Switch/Fabric: Core Edge Topology, Fiber Channel Routing and Protocol Virtual SANs, LUN Exports, host bus adapters, Storage management; NAS, and Enterprise storage systems (troubleshooting, updating, and maintaining H/W).
• Must have demonstrated ability to take initiative in identifying and successfully resolving technical problems at customer sites via phone and email.
• As an individual in this position, you must have strong communication skills, both verbal and written; be able to develop and document technical and operational notes; effectively communicate with end-customers and internally when resolving customer problems or escalating cases.
• Proven troubleshooting ability to perform end-to-end (host to storage) diagnosis of complex large scale enterprise SAN configurations in a multivendor environment.
• Experience with enterprise storage systems and networking technologies
• Ability to work with customers under a variety of circumstances and understandimg and meeting customer expectations is fundamental.
If you find the JD relevant Kindly revert back with an updated resume at the earliest'
Regards,
Vasudha Patil